RETURNS AND WARRANTIES POLICIES

PRIOR APPROVAL & AUTHORIZATION

Returns and Warranties

  • Damages/shortages must be reported within 5 days of delivery or no credit or replacements will be given
  • Any returns after 90 days may be subject to a 25% restocking fee
  • All returns must NOT have been installed and have original packaging to receive credit
  • Defects are credited according to manufacturer warranty upon their inspection of part
  • Drop ship/Special Order Part returns are credited at MSTP discretion

All parts are warrantied to be free from manufacturing defect. All parts claiming to be defective must be returned with a Return Authorization number which can be obtained from your sales rep for inspection with a written explanation of how they were installed and used. Liability is limited to the replacement of parts only and no claim for labor or damages will be accepted. Except for such replacement, no liability or warranty will be accepted for misuse, negligence or abuse causing damage, defect, injury or loss.

All claims for shortages or damaged merchandise must be reported within 5 days of delivery. All original packaging must be kept for inspection by the shipping company.

  1. Only defective parts or parts shipped in error by Mid States will be approved for a return.
  2. All returns must be made within 90 days of date of purchase.
  3. Within 48 hours of your call, a call tag will be issued on all authorized returns.
  4. Special order items are non-returnable.
  5. All information concerning the return must be included as required by the terms of our warranty.
  6. Parts that are pre-packaged and sealed are NOT RETURNABLE ONCE THEY ARE OPENED.
  7. All sales on electronic parts are final.